By Rahul Sharma
The rise of agentic AI is fundamentally altering workplace dynamics, providing a blueprint for how individuals and organisations can thrive in an era defined by efficiency, innovation, and agility. By automating repetitive tasks, enabling seamless collaboration and empowering workers with data-driven insights, agentic AI transforms traditional workflows into a smarter, faster and more creative way of working.
Agentic AI improves productivity and transforms the very nature of how work gets done.
By merging human resourcefulness with machine intelligence, it paves the way for smarter, faster, and more innovative approaches to work.
Workflow management: Agentic AI has the ability to manage and structure workflows. In today’s fast-paced world, employees often grapple with fragmented schedules, scattered data, and overlapping tasks. Agentic AI eliminates this chaos by acting as a personal assistant for each employee.
For instance, imagine an AI system that reviews your notifications every morning, flags high-priority tasks, and creates a dynamic to-do list based on deadlines, project importance, and workload. Such intelligent prioritisation saves hours of manual sorting and increases the effectiveness of daily planning.
Agentic AI goes further by customising workflows based on an employee’s role. For a project manager, it might generate Gantt charts from raw inputs, assign resources and set timelines with real-time updates. For a marketing professional, it could prepare campaign schedules and automate post-publication performance tracking.
Automating repetitive tasks: Repetitive and manual tasks often drain an employee’s time and energy. These tasks do not contribute directly to innovation or strategic thinking. Agentic AI automates these processes, allowing employees to channel their efforts into creative problem-solving and strategic execution.
Consider an HR professional tasked with onboarding new employees. Agentic AI can streamline this process by automatically generating offer letters, scheduling training sessions, and sharing personalised onboarding plans with new hires.
In finance, AI-driven systems can reconcile accounts, flag anomalies in transactions, and generate real-time reports, eliminating the need for manual intervention. In customer service, AI agents handle repetitive inquiries such as order tracking or account troubleshooting, enabling human agents to tackle complex customer needs that require empathy and nuanced problem-solving.
Enhancing collaboration: Collaboration has always been at the heart of successful organisations. Agentic AI makes this process seamless by breaking down silos and enabling smarter teamwork. AI systems integrate across departments and platforms, creating a unified workspace.
As organisations continue to embrace digital transformation, the role of agentic AI will only grow.
The writer is vice-president – Sales, Salesforce.
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