To streamline operations and enhance the passenger experience, Delhi International Airport Limited (DIAL), which manages Delhi’s Indira Gandhi International Airport (IGIA), is relying on 100 check-in counters — including 36 Self Baggage Drop (SBD) kiosks, 108 Common Use Self-Service (CUSS) kiosks for check-in and self-service, and 20 Automated Tray Retrieval Systems (ATRS) — to improve efficiency at security checkpoints.
DIAL on Wednesday announced that Terminal 1 at Delhi Airport is now fully operational. The statement comes a day after passengers reported multiple technical issues related to baggage check-in. “Terminal 1 at Delhi Airport is now fully operational, offering a bigger space, enhanced amenities, and a smarter travel experience. With upgraded infrastructure and modern technology, T1 is designed to redefine the way you fly,” DIAL said on Wednesday.
On Tuesday, technical issues at Terminal 1’s baggage check-in area caused a temporary slowdown in the process.
IndiGo and Akasa Air shifted their domestic operations from Terminal 2 to Terminal 1 starting Tuesday, as Terminal 2 is temporarily closed for maintenance. Before the shift, these airlines operated out of T2, which handled around 270–280 air traffic movements and served over 46,000 passengers daily.
The IGIA comprises three terminals — T1, T2, and T3 — and four runways. It is the largest and busiest airport in the country. At present, both T1 and T2 are designated for domestic flights.
On March 20, DIAL announced that the expanded Terminal 1 now has the capacity to handle 40 million passengers annually, while Terminal 3 can accommodate 45 million. Terminal 2 has a capacity of 15 million passengers per year.
The terminal area at T1 has been significantly expanded from 55,740 square meters to 206,950 square meters, combining arrival and departure areas to enhance the overall passenger experience, according to DIAL.
Among the upgraded facilities, Terminal 1 now features 10 baggage reclaim carousels, with baggage handling capacity increased from 3,240 to 6,000 bags per hour.