Generative AI was the most transformative force in 2024, driving profound changes across a wide range of technologies, including semiconductors, cloud computing, quantum, robotics, and energy, Tata Consultancy Services (TCS) chairman N Chandrasekaran said in the company’s annual report for FY24-25.
“The single most transformative force in 2024 was Generative AI,” Chandrasekaran said in his letter to shareholders. “Achieving near-human reasoning capabilities, GenAI is not just another tech cycle. It is a civilisational shift. Its widespread adoption is accelerating, driven by breakthroughs in core and adjacent technologies,” he said.
Chandrasekaran underscored that GenAI is already redefining business fundamentals, from analytics to marketing to customer experience. With the emergence of autonomous robots and intelligent agents, a future of dark factories and AI-assisted enterprise operations is fast becoming a reality. Reflecting this shift, TCS has embedded AI across its offerings, building AI agent solutions across the value chain.
The company launched its enterprise-grade platform, TCS WisdomNext, and by 2025 had built the largest AI-trained workforce in the industry. The company’s AI roadmap involves creating a large pool of enterprise agents to augment human workforces, deploying solutions via a human+AI model, investing in AI-capable infrastructure, and forming strategic partnerships with global hardware makers, innovators, and startups.
“This integrated approach enables us to deliver the best capabilities to every customer, helping them become future-ready and resilient. We remain committed to leading with purpose, innovation, and responsibility,” Chandrasekaran said.
He added that the direction of the IT and business services industry is clear that operations are moving towards greater autonomy. AI is reshaping software development, speeding up the transformation of legacy code, and enabling the deep integration of agentic AI across enterprise systems.
These innovations have translated into strong financial performance for TCS in FY25. The company crossed $30 billion in annual revenue and reported a brand valuation of over $20 billion. It also achieved a total contract value (TCV) of $39.4 billion, reflecting a healthy mix of large, mid-sized, and small deals. The TCV growth, Chandrasekaran noted, aligns with rising demand for technology modernisation, cost efficiencies, vendor consolidation, and resilience-building among clients.
TCS CEO and MD K Krithivasan said the company’s sustained growth was the result of early and consistent investments in client engagement, intellectual property, talent development, and ecosystem expansion. “I am grateful to every stakeholder for contributing to our growth and success,” he said.
Krithivasan added that clients across sectors are actively investing in AI adoption to meet rising customer expectations and respond to rapid changes in infrastructure, data platforms, and AI-native business models.
For FY25, TCS paid out Rs 45,588 crore to shareholders, with a payout ratio of 94%. The board recommended a final dividend of Rs 30 per share, taking the total dividend for the year to Rs 126 per share.